Refund policy

Dehaz Skincare Refund Policy

Return window: You have 30 days after receiving your product to request a return.

Eligibility: To be eligible for a return, no more than one-third of the product may be used, and the item must be in its original packaging with your receipt or proof of purchase.

How to start a return: You must request a return by email at info@dehazskincare.com before sending the item back. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping: Return shipping is paid by the customer.

Resolution: Accepted returns are resolved with a replacement product or a refund to your original payment method.

Exclusions: Sale items and gift cards are not returnable.

Defective, damaged or wrong items: Please inspect your order upon reception and contact us immediately at info@dehazskincare.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

For any return question, contact us at info@dehazskincare.com.